Develops proficiency using manual and automated systems and the application of various laws, regulations, policies, and procedures related to all aspects of case management. Locates case participants by using automated systems to establish and enforce child support obligations. Interviews case participants in person and/or by telephone, and requests information through correspondence, to obtain needed information. Takes sworn statements from case participants as required. Schedules paternity tests as necessary. Prepares necessary forms and documents for the establishment and enforcement of child support obligations using automated systems. Responds to inquiries, provides case status information, and interprets child support policies and procedures. Consults with attorneys, caseworkers, and probation or law enforcement officers on legal or procedural matters. May testify in court as to statements made by parties or witnesses during interviews. Requirements Requirements to Qualify. Option I: Two years of clerical experience assisting Child Support Officers in either the Child Support Services Department or the District Attorney's Office. Option II: Three years of office clerical experience including one or more of the following areas: 1) interviewing the public in connection with applications for employment, insurance, public assistance or similar services; 2) collections work; or, 3) responsible, high-volume public contact which involves problem-resolution and/or the exchange of technical or sensitive information and the use of an automated system. Option III: Completion of 60 semester units in an accredited college, nine units of which must have been in the social sciences, such as sociology, psychology, anthropology, history, or political science. You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. Special Requirement Information - To receive credit for your education, include a copy of your official diploma, official transcript, or letter/certificate from an accredited institution within seven (7) calendar days of the end of the filing period. Please submit documentation to Joel. Lozada@cssd.lacounty.gov (CC: CSSD-Exams CSSD-Exams@cssd.lacounty.gov) and indicate your name, the exam name, and the exam number. The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit: SDS - Inter/dhr/070812 PPG 123.pdf and SDS - Inter/dhr/205105 PPG 123 ACE - Resource. Guide.pdf. We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst. License. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class. II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Desirable Qualifications. Experience working for a public homelessness services agency, such as LAHSA, within the last 6 months.