As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests. What are we looking for?\n. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:\n\n. Hospitality - We"re passionate about delivering exceptional guest experiences.\n. Integrity - We do the right thing, all the time.\n. Leadership - We"re leaders in our industry and in our communities.\n. Teamwork - We"re team players in everything we do.\n. Ownership - We"re the owners of our actions and decisions.\n. Now - We operate with a sense of urgency and discipline\n\n. In addition, we look for the demonstration of the following key attributes:\n\n. Quality\n. Productivity\n. Dependability\n. Customer Focus\n. Adaptability\n\n. The Benefits:\n\n. Access to your pay when you need it through Daily. Pay\n$250 discount on parking in C Lot\n. Medical Insurance Coverage - for you and your family\n. Mental Health Resources\n. Best-in-Class Paid Time Off (PTO)\n. The Go Hilton travel discount program\n. Supportive Parental Leave\n. Matching 401(k)\n. Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15%discount\n. Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high-school com, literacy, professional certificates and more)\n. Career growth and development\n. Team Member Resource Groups\n. Recognition and rewards programs\n\n - Available benefits may vary depending upon property-specific terms and conditions of employment.\n.