REQ-1000047447 Software Product Manager - Web (Open)Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Sr Manager, ServiceNow, you’ll be part of Corporate Information Technology team working as an Remote employee. The new ServiceNow Leader will be responsible for driving the strategic alignment of ServiceNow initiatives with business objectives, enforcing industry best practices, and ensuring a disciplined approach to balancing standard platform capabilities with necessary customizations. This role will champion the maturity of ServiceNow as an enterprise platform, fostering continuous improvement and scalability across the organization while maximizing value and minimizing technical debt. You’ll get to:Drive the strategic vision, planning, and continuous improvement of ServiceNow as an enterprise platform, aligning with organizational objectives and IT roadmaps. Establish and enforce governance frameworks to ensure ServiceNow implementations adhere to industry best practices, regulatory requirements, and compliance standards. Assess business requirements to determine appropriate use of standard (out-of-the-box) versus custom solutions, minimizing technical debt and optimizing platform value. Lead, mentor, and develop ServiceNow team members, fostering a culture of innovation and continuous learning. Collaborate with business and IT stakeholders to translate requirements into actionable technical solutions and ensure successful project delivery. Manage the end-to-end lifecycle of ServiceNow projects, including conception, deployment, and ongoing support. Develop and maintain comprehensive documentation for platform configurations, workflows, and processes. Monitor system performance, troubleshoot issues, and implement enhancements to maximize platform functionality and reliability. Ensure seamless integration of ServiceNow with other enterprise systems and tools. Lead the evaluation, integration, and continuous enhancement of Gen. AI capabilities within ServiceNow to improve employee and back office experiences. Collaborate with our Data & Analytics AI team to design, implement, and optimize AI-driven workflows, automation, predictive analytics, and natural language interfaces. Champion the adoption of Gen. AI solutions by identifying opportunities, piloting innovation features, and coordinating organizational change management to maximize value. Stay current with ServiceNow advancements, Gen. AI, and industry trends, incorporating relevant updates into platform strategy. Prepare and present regular reports on platform usage, performance, and improvement opportunities to executive leadership. The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:Functional Skills:Proven experience leading ServiceNow projects and teams, with a strong track record of successful platform implementations and upgrades. Deep knowledge of IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related ServiceNow modules (IRM, TPRM, HRSD). Experience with platform governance, including enforcing standards, managing customizations, and minimizing technical debt. Behavioral Skills:Excellent project management, problem-solving, and analytical skills. Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams and executive stakeholders. Demonstrated ability to drive change, foster collaboration, and lead teams in a dynamic, fast-paced environment. Education/ Experience. Undergraduate degree in Computer Science, Information Technology, or a related field; Graduate degree preferred . years of experience with ServiceNow platform administration, development, and architecture, including at least 3 years in a leadership or managerial role overseeing enterprise platforms. Strong understanding of ITIL processes and best practices; ITIL certification preferred. ServiceNow Certified System Administrator (CSA) required; ServiceNow Certified Implementation Specialist (CIS) or other advanced certifications preferred. The Details: You’ll receive a competitive salary and a great benefits plan, including: