The Office of Admissions is seeking an Assistant Director of Customer Service & Application Evaluation. This is a full-time (1.00 FTE), 12-month, professional faculty position. The Assistant Director of Communication & Application Evaluation leads and supervises the Customer Service and Application Evaluation teams within the Office of Admissions, including five classified customer service representatives, seven classified evaluators, and six to twelve student employees. This position is responsible for overseeing all customer-facing operations and the evaluation of undergraduate applications, ensuring timely, accurate, and consistent admissions decisions in alignment with institutional goals and policies. This role manages the Office of Admissions’ communication channels and oversees functions related to mail processing, document scanning and indexing, and prospective student communications. In addition, the position directs the application evaluation process for domestic undergraduate applicants, ensuring compliance with Oregon State University policies, Oregon Administrative Rules, and established admissions guidelines. As a member of the Admissions Operations leadership team, the Assistant Director designs, implements, and continuously improves operational processes related to customer service and application review. The position assigns and evaluates work, monitors workflow, and ensures staff are effectively trained and supported in all aspects of admissions operations, including the use of systems such as Slate and Banner. The Assistant Director serves as a trained application reviewer, making admissions decisions that directly impact enrollment, university goals, and tuition revenue. The role also provides advising and guidance to students, families, counselors, and campus partners regarding admissions requirements and processes. Decisions are made independently within established guidelines, with consultation from the Associate Director of Operations or Director of Admissions Operations as needed. Why OSU? Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all. FACTS: - Top 1.4% university in the world - More research funding than all public universities in Oregon combined - 1 of 3 land, sea, space and sun grant universities in the U.S. - 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties - 7 cultural resource centers that offer education, celebration and belonging for everyone - 100 undergraduate degree programs, 80 graduate degrees plus hundreds of minor options and certificates - 35 k students including more than 2.3 k international students and 10 k students of color - 217 k alumni worldwide - For more interesting facts about OSU visit: Locations: Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances. Total Rewards Package:Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: - Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. - Free confidential mental health and emotional support services, and counseling resources. - Retirement savings paid by the university. - A generous paid leave package, including holidays, vacation and sick leave. - Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. - Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. - Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life. Oregon State University is deeply committed to the principles of a Health Promoting University. This commitment drives a collaborative approach across OSU’s safety and well-being programs, reducing silos and coordinating efforts to enhance employee safety and well-being. By prioritizing resources that support the health of both employees and students, OSU fosters a culture of care and a healthier campus environment where everyone can thrive .025 Best Place for Working Parents® Designation! Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU. Key Responsibilities 45% – Direct, Train, and Supervise Staff Provide leadership and supervision for the Customer Service and Application Evaluation teams, including classified staff and student employees. Maintain a comprehensive understanding of the Office of Admissions operations and related Enrollment Management and Academic functions, including proficiency in Slate, Banner, and On. Base. Perform the full scope of supervisory responsibilities, including hiring, training, assigning and reviewing work, monitoring workflow and staffing to meet deadlines, conducting performance evaluations, coaching and counseling employees, addressing disciplinary actions, and recommending salary adjustments. Ensure staff maintain current knowledge of admissions policies, FERPA, academic calendars, and institutional procedures. Review application decisions when eligibility is unclear and respond to escalated or complex inquiries regarding admissions policies, exceptions, and procedures. Provide accurate and detailed information to applicants, families, and campus partners. 35% – Data Integrity, Systems, and Policy Implementation Oversee the integrity and functionality of admissions data and systems, including Slate and Banner. Maintain a thorough understanding of how data is recorded, processed, integrated, and extracted, and support maintenance of systems and functionality. Facilitate and improve processes such as EDI transcripts, application processing, utilizing OCR in application review, communications, and document management. Monitor and resolve data issues, including duplicate records and processing errors, and run reports to ensure accuracy across admissions and communication workflows. Partner with the Associate Director of Operations to identify inefficiencies, streamline processes, and enhance operational effectiveness. Participate in leadership and technology team meetings. 10% – Application Review Serve as a trained application reviewer, evaluating freshman and other undergraduate applications, including essays, for admission, scholarship consideration, and Extended Admission decisions. Maintain ongoing training in holistic review practices, including the use of non-cognitive variables, and participate in feedback forums and cultural competency development. Make independent, policy-aligned admissions decisions. Review files with international coursework in them to determine admissibility. Process post-baccalaureate applications through college workflows for select academic colleges .% – Outreach. Collaborate with campus partners to support admissions initiatives, including development of processes for new majors and programs. Represent the Office of Admissions at events such as open houses, orientations, and recruitment activities, and provide support to partner campuses and departments as needed. Attend meetings and process UAC decisions .% – Other Duties and Projects as Assigned. Support publications and website updates related to admissions and residency policies, assist with staff training, and conduct research on enrollment trends. Serve on search committees and participate in professional development activities. Provide operational support during peak periods, including review of residency affidavits. What You Will Need Bachelors degree from a 4 year college/university and 2 years of experience related to student services or Enrollment Management at a college/university or an equivalent combination of education and experience. 1 year of supervisory experience. Ability to follow, interpret and apply policies regarding higher education. Excellent oral and written communication skills, and ability to handle difficult situations and conversations with diverse communities. Ability to establish priorities, exercise independent judgment, and perform tasks with a high degree of accuracy and strong attention to detail. Must have proficiency in Microsoft Office applications including Word, Excel, Outlook and PowerPoint. Ability to follow, interpret and apply policies regarding higher education. Experience with credential evaluation and Admission application processing. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. What We Would Like You to Have Master’s degree in Student Services, Education, or related field. Experience with Slate, Banner, On. Base or other document management software. Experience with customer service management and Admission application processing Experience in creating and conducting presentations. Must be able to lift 30 pounds. Experience working with OCR technology and workflows. Working Conditions / Work Schedule Typically Monday through Friday 8-5, but may need to work irregular hours including nights and weekends. Pay Method Salary Pay Period 1st through the last day of the month Pay Date Last working day of the month Recommended Full-Time Salary Range $58,000 - $66,000 Link to Position Description Posting Detail Information Posting Number P 09872 UF Number of Vacancies 1 Anticipated Appointment Begin Date 06/08/2026 Anticipated Appointment End Date Posting Date 04/22/2026 Full Consideration Date 05/06/2026 Closing Date 05/13/2026 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants