In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 49,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150 providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy. Under the direction of the Chief Medical Information Officer (CMIO), with day-to-day guidance from the Senior Clinical Informatics Analyst, the Clinical Informatics Analyst supports the development and optimization of Epic and related health information technologies across Yale Health. This position collaborates with clinical, IT, quality improvement, and clinical leadership teams to ensure seamless integration of clinical information systems into operations. The Clinical Informatics Analyst participates on project teams for implementing new Epic-based functionality, clinical device integrations, and third-party software interfaces. The position works closely with the Epic Helpdesk to resolve issues, builds relationships with the YNHHS Epic team, and supports ongoing system optimization efforts. This role assumes increasing independence as expertise develops, with a pathway to the Senior Clinical Informatics Analyst position. Additional responsibilities include:Support Epic implementation projects, including gathering requirements, configuring system components, conducting testing, and providing go-live support. Assist with clinical device integrations and third-party software implementations that interface with Epic, including requirements gathering, testing, and troubleshooting. Analyze clinical workflows and system requirements to design and implement solutions that improve efficiency and support clinical outcomes. Consult with clinical stakeholders and cross-functional team members to gather and interpret build requirements for implementation projects. Research and analyze new Epic functionality and releases to enhance practice productivity and operational processes in accordance with organizational standards. Troubleshoot system issues, working with the Epic Helpdesk and escalating complex problems to the Senior Clinical Informatics Analyst or YNHHS Epic team as appropriate. Coordinate and adhere to implementation project schedules; manage multiple assignments with appropriate prioritization. Communicate system issues and potential solutions across all levels of the organization; facilitate problem solving with clinical departments. Support the application and maintenance of established standards regarding change control and documentation processes. Audit data quality, track system issues, and apply systematic methodologies to identify and resolve problems. Support clinical staff training and onboarding efforts, including delivering training sessions, providing at-the-elbow support, and assisting with competency assessments as coordinated by the YNHHS and Yale Health Epic Trainers. Collaborate with the YNHHS and Yale Health Epic Trainers to develop training materials and provide subject matter expertise for educational content. Assist with population health initiatives, clinical decision support optimization, and quality improvement efforts as they relate to Epic functionality. Maintain knowledge of healthcare regulations, clinical practice standards, and healthcare informatics trends relevant to Epic functionality. Participate in Epic group meetings and professional development opportunities to build expertise. Perform other duties as assigned. Schedule: Full-time, 37.50 hours. Generally M-F, 8:30 am – 5:00 pm. Early mornings, evenings, weekends, holidays/recess may also be required. Required Skills and Abilities 1. Working knowledge of Epic with demonstrated aptitude for learning new modules and functionality; ability to troubleshoot technical and workflow issues .. Two years relevant healthcare experience, including hands-on Epic experience .. Strong analytical, problem-solving, and critical-thinking skills with attention to detail .. Effective written and verbal communication skills; ability to work collaboratively with clinical and technical teams .. Demonstrated initiative and self-motivation with ability to manage multiple priorities .. Understanding of clinical workflows and healthcare operations; willingness to develop deeper expertise in healthcare informatics. Preferred Skills and Abilities. Bachelor’s degree in Nursing, Health Informatics, or Healthcare Administration. Master degreed preferred. Epic Certification or proficiency in Epic. Care Ambulatory, Cadence, or related modules. Experience in ambulatory care or academic medical center settings. Familiarity with clinical decision support, population health, or quality improvement initiatives. Principal Responsibilities 1. Assists with identifying, developing, implementing, and maintaining efficient, effective operations using Epic. 2. Directs and implements computer training and orientation activities for current and new staff, students, and providers. 3. Consults with key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects. 4. Coordinates and adheres to strict implementation project schedules, and handle multiple assignments. 5. Communicates system issues and potential solutions across all levels of the organization and facilitates problem solving. 6. Researches and analyzes new functionality, and releases within the EMR to enhance practice productivity and operational processes in accordance with organizational standards and best practices. 7. Interprets and analyzes complex work flow/system requirements in order to design, configure, test and implement application solutions. 8. Works independently on complex projects completing within the designated time frame and under minimal guidance. 9. Develops standards regarding change control and communicates to analytics team to ensure accurate data tracking. 10. Audits data, troubleshoots and tracks system issues and applies systems development methodology to solve problems. Required Education and Experience Bachelor’s Degree and four or more years of relevant experience. Job Posting Date 04/22/2026 Job Category. Professional. Bargaining Unit. NON - Compensation Grade. Administration & Operations. Compensation Grade Profile. Supervisor; Senior Associate (P 5)Salary Range$68,000.00 - $120,500.00 Time Type. Full time. Duration Type. Staff. Work Model. On-site.