Drives quality of team engagement, including implementation of Division Risk Assessment and Service Strategies. Actively participates in the divisional strategic planning process, maximizing impact on customer risk of loss as well as market differentiation with Brokers. Develops and leads relationships with key Underwriting market segment leaders in National Insurance to operationalize those strategies. Ensures alignment between staff technical/consultative skills and service strategy needs as well as internal quality standards. Identifies skills gaps and builds development strategies in collaboration with Specialists and Technical Directors. Effectively triages work to achieve appropriate utilization of Consultants and Virtual capabilities Ensures staffing level and technical skills are appropriate to meet National Insurance objectives. Recruits a high performing results oriented staff. Fosters internal Talent Mobility to build deeper talent feeder pools that result in greater diversification of staff. Ensure appropriate compliance with all legislation, corporate policies, and programs. Leads and directs project teams as assigned. Achieves all of the above with a span of control of 9 or above. Qualifications Demonstrated leadership and growth mindset that inspires teams, drives accountability, and delivers outcomes to market partners Knowledge of Risk Control/ Risk Engineering, insurance operations, and legal and regulatory requirements Advanced knowledge and application of risk control principles Variances in experience addressed and acquired through graduate degree in related field and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE Demonstrated ability to effectively get work done through front-line managers, project teams, individuals and peers Has demonstrated skills and results: in strategic and operational planning, leadership and relationship building, consulting and customer service, effective written and oral communication and operating results Other skills required include managerial courage, maintaining a diverse and inclusive work force, strategic mindset, business acumen and the ability to set direction, inspire/motivate, build relationships, work cross-functionally by engaging and motivating people, and respond effectively to varied and intense challenges Bachelor`s degree required Advanced degree preferred plus 7 to 10 years of related experience plus a minimum of 5 years progressively more responsible management positions with exposure to project planning, and customer relationship management