Supervise the coffee shop as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals Responsibilities Assist in managing the human resources in coffee shop in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate. Manage the operations of coffee shop as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s). Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. Implement promotions, displays, presentations and ideas to capture more in-house guests and a larger share of the local market. Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service. Ensure Coffee Shop is compliant with all safety and sanitation audits and compliant audits. Qualifications Education/ Formal Training. More than two years of post high school education. Experience. Two to three full years of full employment in a related position with this company or other organization(s). Knowledge/ Skills. Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. Supervision/management communication skills are required. Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors. Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules. Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies. Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs. Must have knowledge of chemicals/agents for training purposes.