Provides program support and delivery of a specific program to the membership and community that focuses on youth development, healthy living and social responsibility. Works under general supervision by following standard practice and procedures. Essential Functions: 1. Actively works within assigned program area, using this time to develop member relationships, improve engagement, coach staff and improve the overall quality of programs. 2. Participates in program related events, meetings and staff trainings. 3. Supports the Program Director to ensure all assigned program areas are in compliance with YMCA program and safety standards. Assist with tracking staff certifications. 4. Monitors and evaluates program delivery within program area and provides feedback to Program Director to ensure high quality programming. Plan and implement activity plans for program area. 5. Assists the Program Director with interviewing, onboarding and training new staff. May assist with creating staff schedules. 6. Assists with the execution and implementation of new program initiatives. 7. Supports the Program Director with creating marketing materials, tracking program records and registrations and creating program schedules. 8. Identifies concerns and works with program director to resolve them in a timely manner. Addresses and reports safety concerns immediately. 9. Supports the Program Director with identifying program needs in relation to staffing, program supplies, equipment, etc. 10. Responds to all member and participant inquiries and complaints in timely manner. 11. Assists in center fund raising activities and special events. 12. Participates in the centers Cause-Driven Leader on Duty (CDLOD) schedule. 13. Other duties in support of the role or as assigned.