The purpose of this classification is to manage the relationship with Fulton County's existing suppliers/partners on a day to day basis and work with new vendors to ensure services align with Department requirements, IT policies and standards, and deliver the best value for the organization. Essential Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Builds and manages relationships with vendors that supply products and services to the organization; develops and maintains a decision based, quality-driven preferred vendor list that is reviewed periodically and communicated with all departments; assists in setting selection criteria and potential suppliers evaluation; raises service improvements with the vendor when needed, and manages issue and disputes to resolution; must work with vendor to create cost effective ways to insure coverage and protection of County software/hardware assets. Acts as the primary point of commercial contact for vendors/suppliers with regards to contract negotiations, contract payments, service delivery, and contract renewals; works with Department Relations Assistant CI - Os and department stakeholders to support negotiations of new or renewed contracts as appropriate; participates in supplier/partner selection and manages and negotiates the issue and renewal of all technology contracts; works with department stakeholders to define Service Level and Operational Level Agreements in contracts with vendors; works with the Procurement team to review and ensure services and invoices are consistent with the terms of the contract; works closely with the departments and IT Management Deputy CIO to define terms in new contracts that best align with department requirements and IT specifications; provides oversight during vendor audits where required and review audit results against existing contracts. Monitors and evaluates vendor performance and technology products and provide results to Purchasing and the user department; monitors system performance and review results with agency and vendor; review vendor performance against defined SLAs (Service Level Agreements), OL - As (Operational Level Agreements), and metrics with Department Relations Assistant CI - Os and technical teams; works with Technology Innovation Manager to identify new vendors for transformational services, and establish contract terms that allow the organization to sufficiently prototype new solutions. Manages assigned department's AML (Annual Maintenance List); works with assigned departments to prepare AML list for budget cycle; works with departments to ensure all AML items are covered and PO's are in place; works with vendors to get estimates for annual maintenance costs; ensures that departments are in compliance with licensing, and support requirements. Ensures compliance with County policies and procedures and contract specifications; consults with vendors regarding questions and concerns; make recommendations, monitors financial expenditures related to technology products and service contracts; maintains related documentation and reports. Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, including Contractor's Performance Reports and Quarterly Vendor Reports; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records. Operates or uses various equipment and supplies in order to complete work assignments: operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions. Communicates with department heads, supervisor, departmental staff, vendors, project managers, clients, third party service contractors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.