Greet all service customers promptly with a warm, professional, and courteous demeanor Act as the initial point of contact and guide customers through the service check-in process Assist with directing customers to service advisors or appropriate personnel Manage service drive traffic flow to ensure safety and efficiency Offer amenities such as refreshments, shuttle services, or waiting lounge information Maintain a clean, organized, and welcoming service drive and reception area Communicate customer arrivals and special needs to service advisors Handle basic customer inquiries and escalate concerns when necessary Support appointment coordination and verify customer information when needed Uphold Mercedes-Benz brand standards in appearance, communication, and service delivery Qualifications High school diploma or equivalent required Previous customer service, hospitality, or dealership experience preferred Excellent interpersonal and communication skills Professional appearance and demeanor consistent with a luxury brand Ability to multitask in a fast-paced environment Strong attention to detail and organizational skills Need a minimum of 2 years of driving experience with a valid driver s license. Key Competencies Customer-first mindset Strong verbal communication Professional presence and etiquette Team collaboration Problem-solving and adaptability Work Environment Primarily based in the service drive and customer reception area Requires standing for extended periods May involve working outdoors in varying weather conditions Compensation & Benefits Competitive hourly wage (based on experience) Health, dental, and vision insurance Paid time off and holidays Employee discounts and dealership perks Opportunities for growth within the organization Equal Opportunity Employer Walter's Mercedes-Benz is an equal opportunity employer and is committed to creating an inclusive environment for all employees.