This is a professional position that is responsible for providing support coordination services for children and adults receiving intellectual and/or developmental disabilities and/or co-occurring mental health and/or substance use disorder services. The incumbent performs complex tasks to assess, plan, coordinate, and link to services. Organization: The Support Coordinator position is part of Hanover County's Career Development Program (CD). The Support Coordinator Ladder has three (3) levels: Support Coordinator I, II, and III. The Support Coordinator reports to a Support Coordination Supervisor or Program Coordinator and supervises no staff. Essential Functions:Completes comprehensive assessments of individual needs, supports and service gaps, determine level of care according to existing DMAS ICF/ ID/ DD criteria and enhanced case management requirements, Gathers relevant medical, social, and psychological data and conducts interviews with the individual/caregiver to determine services received and services needed. Ensures the development, coordination, implementation, monitoring, and modification of individual services plans using a person centered approach; review and update service plans; coordinate and monitor the implementation of the Individual Service Plan (ISP); make referrals and link individual to multiple service provides/agencies; monitor the implementation of the ISP, the health and safety/quality of care for the individual with intellectual/developmental disabilities, through regular contacts with providers, periodic site visits and home visits with the individual. Evaluates the quality of services provided and changes in the individual’s condition and counsels the individual. Enhances community integration through increasing individual’s community access and involvement. Completes documentation and maintains accurate case records in accordance with regular review by regulatory agencies. Understands expectations set forth through DBHDS, Department of Justice and Licensure. Develops and maintains good working relationships with community resources, and agencies to ensure effective coordination of services. Performs related duties as assigned. Working Conditions:A. Hazards. Customers – May have contact with children, adults, and families with challenging behaviors and in difficult situations. Conditions – May be exposed to places that are considered unsafe or unsanitary, often independently. B. Environment Office Field. C. Physical Effort Minimal See Special Conditions D. Non-Exempt. Knowledge, Skills and Abilities: Requires knowledge of the definition and causes of intellectual and developmental disability best practices for supporting individuals with these disabilities; Medicaid and Department of Behavioral Health and Developmental Services (DBHDS) policies and regulatory guidelines; person-centered services; the Department of Justice Settlement Agreement; licensure regulations, and DD Waiver services and wait List regulations. Knowledge of Enhanced Case Management (ECM) criteria and ability to assess individuals to determine those who meet the criteria. Must be familiar with methods and theories of evaluation for developmental disabilities and implementation of service plans. Must be able to communicate effectively, both orally and in writing. Must be able to work and make judgments independently, as well as function as part of a team. Education, Experience and Training: Bachelor's degree required in a human service field (master's degree preferred) with at least one (1) year of related work experience – OR – Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable. Designated as a Qualified Developmental Disabilities Professional (QDDP) or Qualified Mental Health Professional (QMHP) preferred. Special Conditions:Criminal Records Check, including fingerprinting. Must obtain valid Driver's License within 30 days of employment to be eligible to operate a county vehicle. TB test (within 30 days of employment)CPS (Child Protective Services) Check. Twelve-month probationary period. Work beyond normal work schedule. Must be able to successfully pass CPR/ First Aid training as well as behavior management as required by regulation, including but not limited to Title 12 of the Virginia Administrative Code. This training process includes a hands-on, in-person demonstration of first aid and CPR competency, for successful completion. This demonstration requires bending, lifting, and completing activities on the floor.