The Key Carrier Specialist is an expert in directing front-end staff and operation in the absence of the Assistant Center Store Manager. This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions. The Department Specialist - Key Carrier directs team members in the Front-End (Checkers and Service Specialists) and Center Store departments. This position is responsible for cash handling procedures and ensuring optimal customer service. The Key Carrier Specialist directs and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors. This position ensures all Front-end and department standards are met during assigned shift. The Key Carrier Specialist attains the store balancing function. Key Responsibilities and Accountabilities: - Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service - Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.) - Directly lead Clerks and Clerk’s Helpers with focus on accountability and achieving high level of business performance assigned area - Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.) - Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store - Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.) - Monitor customer experience on front-end - Occasionally maintain total store operations in absence of store management - Perform other duties as assigned Some of our competitive benefits offerings include generous benefits packages (Health, Dental, Vision, Life and AD&D, 401 K), tuition reimbursement and scholarship opportunities, vacation and personal holidays, and in-store purchase discounts. Hiring pay range: $17.25 - 27.00 Requirements (Knowledge, Skills and Abilities): - Minimum age requirement: 18 years - Good communication and interpersonal abilities - Good training skills - Strong skills in supervision and coordination - Good counting and math skills - Ability to read and write to accurately complete all documentation - Knowledge of Front-end operations and check stand procedures - Knowledge of compliance and basic applicable contract/work rules Education: High School Diploma (or G.E.D.) or additional job experience Experience: One year of prior work experience that includes a minimum of 6 months Grocery/ Retail experience Other: Available to work a variety of required retail hours Physical: Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs. Competencies: - Customer Focus - Quality/ Quantity of Work - Personal/ Interpersonal Skills. Reference: req 41066 Follow us: Instagram: @savemart Facebook: Save Mart YouTube: @savemartsupermarkets LinkedIn: The Save Mart Companies