Division of Gaming:Ensures that limited gaming is conducted honestly, fairly, and competitively, and is free from criminal and corrupt elements. What we do:Processing license applications and collect fees. Conducting background investigations of applicants. Criminal and administrative investigations of a licensee that have been alleged to have violated statutes and regulations concerning various types of consumer/public harm. Conducting criminal investigations into unlicensed and criminal activities within casinos. Conducting compliance inspections. Providing educational services to licensees and the public. A typical day of a Compliance Investigator I:This position conducts compliance inspections and investigations of alleged violations of Colorado Gaming Statutes, rules, and internal controls and minimum procedures to determine if administrative/disciplinary action is warranted. This position acts as an auxiliary licensing and front office administrator for the field office. The position is responsible for answering phones, transferring inquiries, processing visitors, accepting and processing applications, receiving payment for services, maintaining records, and handling customer service. This position will also perform duties that may not be present as assigned by the appointing authority or supervisor. Primary Duties: Regulatory Inspections and Investigations Conducts comprehensive compliance Inspections to ensure that licensees, patrons, premises, records and devices are compliant with Colorado Gaming Statutes, Rules, and Internal Controls and Minimum Procedures. Investigates all discovered and reported violations of Colorado Gaming Statutes, Rules, and Internal Controls and Minimum Procedures. Responds to reports and complaints of violations. Position completes clear and factual reports and database entries to ensure inspections are documented and tracked. Regulatory Enforcement. Initiates appropriate disciplinary action for recommendation and presentation to the Colorado Gaming Control Commission. Position files, implements, and monitors enforcement action for gaming violations. Testifies in court and to the Colorado Gaming Commission on all reported facts and evidence related to violations of Colorado Gaming Statutes, Rules, and Internal Controls and Minimum Procedures. Licensing/ Administrative Support. Disseminates information and responds to licensing inquiries and requests from the public, licensees, license applicants, Division staff, and others, through interpersonal contact, telephone contact, written correspondence and email. Checks voicemail of main line, returns calls, and/or refers complaints to the appropriate section(s) or the Division Director. Performs front counter function which include but is not limited to: checks in occupational and business license applicants; receipts funds received for applications; answers a multi-line phone system; answers questions from the public, local licensing authorities and other stakeholders; tracks and follows-up on all correspondence with licensees; refers licensees and the public to the Division’s website and advises where questions can be emailed. Training. Provides training and delivers presentations to internal and external sources. Maintains required certifications and stays proficient with necessary state systems.