You will act as a coordinator and support lead for key operational programs. Your core responsibilities will include: - Program Coordination - Cross-Functional Support: Assist in coordinating projects across Sales, Shop, and Marketing teams to ensure alignment on SMB growth goals. - Workflow Optimization: Own small internal projects to improve team workflows, tooling efficiency, and client experience. - Onboarding: Assist with the onboarding process and early-stage support for new TikTok Shop advertisers. - Insights & Enablement - Reporting: Participate in business performance tracking by preparing campaign documents and maintaining simple performance reports/dashboards. - Localization: Help localize and adapt playbooks, narratives, and product materials for the Americas market context. - Documentation: Maintain business requirements documentation (BRD) and support internal communication channels. Requirements: Minimum Qualifications: - Currently enrolled in a Bachelor’s or Master’s degree (Business, Marketing, Communications, Information Systems, or related). - Strong written and verbal communication skills. - Detail-oriented, organized, and proactive in execution. - Interest in digital advertising, e-commerce, and SMB growth. - Ability to work in a fast-paced, cross-functional environment. - Prior internship or project experience in operations, program management, or consulting. Preferred Qualifications: - Familiarity with CRM tools (e.g., Salesforce, Microsoft Dynamics) or project management software. - Comfortable working with data and building simple dashboards (Excel/ Sheets, SQL is a plus). - Basic understanding of project management methodologies.