Act as the primary point of contact for HR inquiries, managing a high volume of incoming phone calls. This includes engaging with Store Associates, Store Management, Support Center employees, and, occasionally, the General Public on a diverse range of HR topics. Provide a front-line resource for Associate Relations matters, addressing complaints and allegations with professionalism and care. Responsible for writing a high volume of supporting documents, including corrective actions, memorandums, physician assessments, etc. Schedule and conduct investigation meetings and interviews with current Associates as requested. Consistently follow up on all Associate issues and concerns as assigned. Communicate Company policies, procedures, and guidelines effectively to all Associates. Identify violations of Company policies, procedures, and guidelines swiftly and accurately. Assist the HR Business Partner team by creating reports and collecting information to support investigations. Support the HR Business Partner team and other department leaders with projects and assignments as required. Work Schedule Benefits. Full-time, Hourly, Non-Exempt. Office Hours in Irvine: Monday - Friday, 8:00 a.m. -5:00 p.m. Department needs may call for occasional overtime. Hourly Pay Range: $33.25-$38.00 The above represents the expected hourly range for this job requisition. Ultimately, in determining your pay, we'll consider your experience and other job-related factors. Excellent Benefits to include Medical, Dental, Vision, Life Insurance, FSAs, 401(k)/ Profit Sharing Plan, Adoption Assistance, Education Reimbursement, Supplemental Health Plans, and Pet Insurance. Qualifications. Bachelor’s degree in Human Resources, Business, Communication, or a related field; HR certifications are a plus. At least 2 years of experience in Human Resources, with broad exposure to various HR functions . years of experience managing employee relations, conducting end-to end investigations, and providing guidance on employment-related matters. Strong knowledge of state and federal labor laws and regulations, with demonstrated ability to apply this knowledge effectively across all levels of the organization. Proven ability to work independently, exercise sound judgment, and make well-informed decisions. Exceptional verbal and written communication skills, including presentation and interpersonal abilities. Creative problem-solving skills with excellent organizational and time management capabilities. Proficient in MS Office applications, with expertise in Excel, Word, and PowerPoint. Bilingual in Spanish is a plus. Work Location Details In-N-Out Burger plans to bring its west coast headquarters team back together under one roof by the end of 2029. After maintaining two Southern California office locations for many years, the company will permanently close its Irvine office in 2029 and once again headquarter the company’s western territory solely in Baldwin Park, California, where the company was founded in 1948. Newly hired Associates in Irvine will be eligible to participate in the group move to Tennessee with relocation assistance or work from our western headquarters in Baldwin Park, CA, upon its opening in 2029. We are sharing this information early so candidates can make informed decisions while considering a career with In-N-Out Burger