Chartwells Higher Education is seeking a self-motivated individual for the role of a Technology and Retail Food Service Manager with experience in POS support at Winona State University in MN. In this role, you will advise the day-to-day operations and financial success of retail foodservice tecnology locations. This includes adhering to contract guidelines, the Health Department’s regulations, company standards, and expectations of food quality, freshness, and presentation. With Chartwells rapid growth trajectory, there's immense potential for you to advance authoritatively and make an immediate impact on our food service operations. Key Responsibilities: Serve as the key technology administrator to the POS system and CBORD. Perform preventive maintenance and perform routine system checks. Support all POS system upgrades Ensure accurate configuration of menus, pricing, and settings as required Provide on-site and remote support to resolve POS issues and minimize downtime. Support troubleshooting with hardware, software, payment processing, and connectivity. Train managers and team members on basic POS functionality and troubleshooting steps. Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of our associates Ensures customer satisfaction and good public relations through the safe and efficient uses of resources Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards Trains associates in customer service, proper portioning, cashier skills, and safety/sanitation Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines Communicates effectively with all team members, clients and students Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds Preferred Qualifications: B. S. Degree or A. A. Degree plus three years of directly related experience preferred Minimum of one to three years of retail operational foodservice management experience in POS preferred, depending upon formal degree or training Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation P&L accountability and contract-managed service experience is desirable Experience with cash retail operations Retail marketing experience is highly desirable Supervisory, leadership, management and coaching skills Good communication skills both written and verbal Ability to communicate on various levels to include management, customer and associate levels Knowledge of financial, budgetary, accounting and computational practices Proficient computer skills to including various computer programs, Microsoft Office programs, e-mail and the Internet Experience with foodservice POS platforms such as Toast, Micros/ Oracle, MM - Hayes, or similar systems is a plus