The Director, AI Powered Assisted Sales Enablement, will lead a transformational, enterprise wide initiative that redefines how assisted sales are delivered across Comcast. This role stands up and leads the fourth pillar of the Cross Channel Strategy organization, owning the end to end strategy for AI enabled agent sales support across 11 sales channels and more than 30,000 agents. This is a new leadership role responsible for building and operationalizing a new platform and capability from the ground up. The Director will set the vision, roadmap, and governance model for AI powered assisted selling, ensuring execution drives measurable improvements in sales behaviors, agent effectiveness, and conversion performance. Operating at the center of one of Comcast’s most visible sales transformations, this leader will partner cross functionally to scale adoption, establish operating rhythms, and embed the capability into day to day sales execution—shaping the future of AI enabled selling at enterprise scale. Job Description. Why This Role Matters. This initiative represents one of the biggest sales transformations at Comcast this year. Your work will touch every assisted sales interaction across the company. You’ll build something from the ground up—establishing standards, governance, and operating rhythms where none previously existed. You’ll work side-by-side with sales leaders and agents, translating real-world insights into impactful enablement solutions. If you enjoy operating at the intersection of AI, sales performance, strategy, and people leadership, this role offers unmatched visibility, influence, and impact. Training & Onboarding Experience. Because this role and platform are new to the organization, onboarding will focus on immersion and partnership:Deep orientation to team structure, culture, and operating principles. Platform training and hands-on learning. Stakeholder introductions across sales, product, analytics, and enablement. Project shadowing and sales agent ride-a longs to build frontline context. Key Responsibilities. AI-Powered Sales Enablement Strategy. Define and lead the enterprise strategy for agent-assisted sales enablement. Own the long-term vision, roadmap, and phased delivery of AI-powered capabilities. Ensure solutions are grounded in real agent behaviors and operational realities. Program Leadership & Governance. Establish governance frameworks, decision rights, and operating cadences for the platform. Prioritize initiatives based on business impact, readiness, and cross-channel alignment. Manage vendor partnerships and platform capabilities end-to-end. Cross-Channel Execution. Drive execution across 11 assisted sales channels, ensuring consistent deployment and adoption. Partner with channel leaders, product, analytics, enablement, and operations teams. Lead working sessions, ride-a longs, and stakeholder forums to inform continuous improvement. Performance & Business Impact. Own conversion rate improvement and other sales performance outcomes. Translate data, insights, and agent feedback into executional improvements. Actively consume business insights to refine roadmap and prioritization. People Leadership & Culture. Build, lead, and develop a high-performing team. Establish a strong team culture rooted in inclusion, accountability, and continuous learning. Navigate conflict and ambiguity with confidence, transparency, and empathy. Required Skills & Capabilities Leadership & Influence. Proven people leader with experience building and scaling teams. Ability to influence without authority and align diverse stakeholders. Skilled at navigating conflict, driving decisions, and moving teams forward. Drive urgency and accountability across the board. Sales & Contact Center Acumen. Experience leading sales teams or supporting contact center / sales operations. Strong understanding of how sales behaviors impact outcomes. Comfortable engaging directly with agents and frontline leaders. Strategic & Analytical Thinking. Ability to translate strategy into executable roadmaps and operating plans. Strong business judgment when balancing speed, scale, and impact. Data-driven mindset with the ability to turn insights into action. Learning Mindset. Forever learner with active investment in AI, enablement, sales technology, and leadership growth. Comfortable leading in environments where the playbook is still being written. Inclusion & Values. Active contributor to a culture that values inclusion, collaboration, and belonging. Leads with curiosity, respect, and integrity 90-Day Success Profile. A successful Director in the first 90 days will be able to:Clearly articulate and influence the product roadmap, phasing, and priorities. Build strong stakeholder relationships and establish governance cadences. Independently use and operate the enablement platform. Deliver and enhance project plans for implementation and execution. Establish a strong team culture and operational rhythm for direct reports. Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.