Rutgers, The State University of New Jersey, is seeking a Head Clerk for the Division of Institutional Planning & Operations (IP&O). Among the key duties of this position are the following: Coordinates with the Assistant Manager and/or Manager for assistance in providing the ultimate customer service experience. Resolves customer inquiries and service issues for the Department of Transportation Services (DOTS) within IPO for all University wide campuses along with affiliated entities such as University Hospital. This includes the responsibility for operation and instruction in the use of specialized online service applications, etc. Effectively disseminates information, answers queries and concerns about Department of Transportation Services. Has the ability to create and update user accounts, assists with the issuance of permits and processing appeals. Under administrative direction, including but not limited to Assistant Manager and/or Manager, performs additional DOTS duties. This position has access to sensitive and confidential student and UHR data/information relating to an employee’s title, work and home location, salary, etc. FLSA Nonexempt Grade 15 Salary Details Minimum Salary 42707.750 Mid Range Salary 50173.930 Maximum Salary 57953.990 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs Position Status Full Time Working Hours Standard Hours 35.00 Daily Work Shift Day Work Arrangement Union Description AFSCME - Local 1761 COLT Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience High school/vocational school education or equivalent plus four years of any equivalent combination of: clerical experience, secretarial experience, advanced secretarial or business training, or college-level study. Certifications/ Licenses Required Knowledge, Skills, and Abilities Must be able to communicate effectively. Must have effective client service skills and impeccable attention to detail. Requires the ability to record and maintain data in computerized and non-computerized formats. May require the ability to group lead. Preferred Qualifications Equipment Utilized Physical Demands and Work Environment Special Conditions Multiple Vacancies Shift hours/ Schedule: Mon- Fi 9 AM-5 PM Posting Details Posting Number 26 ST 0840 Posting Open Date 04/23/2026