Full Time Evenings. Responsible for providing personalized assistance and support to patients, families, and visitors by providing a range of services and ensuring that patients' non-medical needs are met. Qualifications. Provide personalized assistance and support to patients, families, and visitors.-Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures.-Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.-Serve as a liaison between patients, their families, and hospital staff.-Assist patients in navigating appointment scheduling, rescheduling, or cancellations-Greet and assist visitors, providing information about visiting hours, policies, and amenities.-Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.-Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility. Education. High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree. Yes. Licenses and Credentials. Experience. Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred. Knowledge, Skills and Abilities- Knowledge of hospital services, departments, and procedures.- Familiarity with appointment scheduling systems and hospital software.- Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.- Strong organizational abilities and attention to detail.- Proficiency in using computer systems, communication tools, and relevant software.- Ability to handle confidential and sensitive information with integrity.