A Group Lead is a motivated team player with exceptional organizational skills, a positive attitude, and the ability to thrive in a goal-oriented, multitasking environment with attention to detail. They should have a basic understanding of Warehouse Operations and demonstrate problem-solving abilities. A successful Group Lead is flexible to accept new and diverse assignments. They possess excellent verbal and written communication skills. Role Responsibilities Provide leadership for all associates. Maintain SLAs for the designated area. Act as a subject matter expert in the designated area. Support the development of employees in the designated area. Promote, develop, and sustain an efficient workflow within the department. Ensure the area is adequately supplied to complete daily tasks. Create a positive work environment and develop ownership in the department with a high level of diplomacy, professionalism, and integrity. Oversee the quality of production activities. Audit department processes to ensure all team members are adhering to processes and SOPs. Interact with management and cross-functional employees to resolve issues affecting operations. Role Qualifications Must be 18 years or older. High school degree or GED required 1 to 2 years of equivalent job experience; team building and leadership skills. Works well under pressure and time constraints, dependable and with a sense of urgency. Excellent organizational and efficiency skills. Ability to define problems, collect data, establish facts, and draw conclusions. Able to work with minimal supervision. Comprehend and follow work instructions to meet productivity and quality standards. Maintain acceptable attendance and must be able to work overtime as required Physical Requirements: Stand and walk throughout a shift Climb, balance, kneel, crouch, or crawl for extended periods Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts) which requires coordinated movements