The Restaurant Supervisor Lead is the second in command on the store leadership team. You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager. You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs. Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points. Because at MOD; ALL PIZZAS ARE WELCOME! Key Responsibilities Set and sustain the tone of the shift, keeping the energy high. Create positive vibes and a welcoming atmosphere for both Squad Crew and customers Keyholder cash handling responsibilities Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate Manage shift duties checklists and address/escalate any equipment malfunctions Focus on the growth and well-being of the Squad and celebrate wins Required Qualifications Minimum of 1 year of customer service or restaurant experience Must be at least 18 years old Previous experience coaching, teaching and inspiring others Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner Customer service skills and a proven ability to remain calm and focused