You will serve as a subject matter expert and trusted resource for wire transfers. This will include daily support for our clients and internal teams that process wire transfer transactions. You will be responsible for processing incoming and outgoing wire transfers for both domestic and international wire transfers. All wire transfers will be processed in compliance with Bank policies and procedures while meeting or exceeding established Service Level Agreements. All wire transfers will be processed in accordance with any regulatory rules, laws, and regulations. A Wire Operations Specialist will: Work with and through others, building and maintaining relationships. Operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines. Work in a fast paced environment with high volumes and be able to maintain a high level of focus on procedures. Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. As a Wire Operations Specialist, you will have an opportunity to... Provide support to all banking centers and other departments where support or assistance is needed related to wire transfers Verify and confirm all incoming and outgoing wire transfers, meeting all deadlines and adhering to all policies and procedures. Identify opportunities to enhance the associate and client experience Escalate issues to the appropriate parties (Wire Operations Lead, Manager, etc.) Collaborate with other teams to create an environment of teamwork, efficiencies, and problem solving. Work to mitigate the risks associated with wire transfers Focus on fraud prevention measures Assure all proper documentation has been received and executed appropriately Perform call back verification to confirm transaction details and to authenticate origin of the wire transfer transaction. Answer and respond to inquiries via email Minimum Requirements: To be considered for this position, you must possess the following qualifications: High School diploma or equivalent 2 years of relevant job experience with client service 2 years of bank operations, banking center or equivalent experience with an emphasis in wire operations. Excellent business communication skills Strong detail orientation Desired Skills: Ideal candidates for this position should possess some or all of the following skills: Associate's Degree, or equivalent combination of education and related work experience 5 years of relevant job experience with emphasis on wire operations Ability to handle multiple tasks simultaneously Ability to perform within a complex, multi-functional technical environment Capacity to work with multiple computer and software systems Experience with general ledger reconciliations