You’ll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DV - Rs, you’ll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers. You’ll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. You’ll also provide world-class service by assessing customers’ needs, suggesting products & services, adjusting billing, and arranging product solutions. And speaking of customer experiences, you’ll totally own that. That means you’ll be expected to think and act in ways that put our customers first, exceeding their expectations. Who You Are You’re as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn’t clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. You’re personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services. You’re confident in your ability to troubleshoot technical issues and upsell when the moment is right. You’re always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding. Qualifications: Minimum: High school diploma, GED, or relevant work experience 6 months experience providing customer service or selling products and services You must live in Wichita KS, Omaha NE, Oklahoma City OK, Baton Rouge LA, or a surrounding community within the state of KS, NE, OK, LA - You must have high-speed internet connection available in your home Preferred: 6 months of experience troubleshooting basic hardware, software, and/or connectivity issues 6 months of experience working in a position that requires meeting sales goals Keen aptitude for helping customers and a customer experience focus 1-2 years of work experience in a customer service role, not necessarily specific to call centers Enthusiastic and personable, with the ability to adapt and thrive in constant change Previous telecommunications experience What’s In It For You? Hey, what’s a great job without the best possible technology at your fingertips? We know you’re going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be available. There’s no firewall between you and competitive pay, generous incentives, and other compensation perks (401 k company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. Need to download some other benefits? We provide generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. Growth is a good thing, and you’ll have opportunities to learn and train so you can always continue sharpening your skills. And we’ll encourage you to explore opportunities within the Cox family of businesses — from smart home automation and green modes of transportation to esports and clean energy— so that you can always look for new challenges and opportunities to make an impact. While we’re looking for flexibility, we’re also offering it! You like working from the comfort of your home, shoes off with your pup by your side? You can kick it in your own crib, connecting with customers remotely while working from home. For you to do your best work, you need an outstanding company culture supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life. Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you’re working in an environment that supports collaboration through innovation, and real change driven by people like you. Join the Cox family of businesses and make your mark today! Benefits.