Support expertise in following operating system platforms: Microsoft Windows 10, Microsoft Windows 11 and Mac OS X Support expertise in Microsoft Office 365 applications: One. Drive for Business, Teams, Forms, etc. Support expertise in Microsoft application products: Office, Project and Visio Support and troubleshoot all standard and non-standard desktop, laptop and printer hardware/ software Support and troubleshoot all standard and non-standard Macintosh computer and printer hardware/software Support and troubleshoot all standard and non-standard Mobile Devices hardware/software, including Surface Pro, iPhone and Android Support all communication services, including but not limited to VPN, Wi-Fi and LTE/5 G. Coordinate with other groups in IT and cross-functionally in the company to fulfill requests Research, resolve and respond to employee IT issues / problems / questions received via email, telephone calls, escalations or ticketing system Provide remote support to all corporate desktops, laptops, mobile devices, peripherals, and printers including additional hardware / software requests Stay current on latest technologies that are related to Desktop Technology and actively seek educational experience to better ones knowledge base and productivity 24 x 7 on-call availability is required with immediate response to incidents Any and all responsibilities deemed necessary by management Qualifications Must have excellent customer service skills to work with employees throughout the entire organization, including executive management Must have excellent interpersonal skills Ability to understand and relate to employees' concerns and needs, fostering a supportive workplace Strong problem-solving skills to identify issues and develop effective solutions Ability to work well in a team environment, fostering collaboration and cooperation among team members Education & Experience BS in Computer Science or equivalent Certifications such as A , MCP and MCSE is a plus 3 years’ experience in the support and resolution of computer related problems Experience in Helpdesk and/or Computer Support is a must Travel 10% overall; may be significantly higher during duration of a project What We Offer Comprehensive benefits include: Medical, dental, and vision insurance programs 401 K plans with employer-matching contributions Tuition reimbursement PTO Paid holidays Volunteer time off For more information about benefits, please go to: https://careers.leviton.com/benefits