Serve as a bridge between the business and IT, working closely with stakeholders in the field service, service operations, and support teams. Your primary responsibility will be supporting and optimizing processes across ERP, Oracle CX Field Service Cloud, and AI & business intelligence platforms. You’ll play a key role in identifying business needs, analyzing requirements, and delivering impactful solutions that drive operational excellence in our services organization. What you'll do. Business Process Analysis & Support. Partner with business stakeholders to understand and document service processes, system pain points, and enhancement opportunities. Translate business requirements into functional specifications and coordinate with technical teams for solution delivery. Support day to day Oracle EBS support for items, inventory, purchasing, and order management issues. Manage and optimize Oracle CX Field Service Cloud, and Oracle CX Service Cloud business processes and interaction with Salesforce, and ERP (Oracle EBS / Oracle Fusion)Provide frontline support and training for end users in the Services function. Drive adoption of new tools and digital capabilities in the field and back office. Data Analysis & Reporting. Build and maintain BI dashboards, ad hoc reports, and data models to support service performance tracking and decision-making. Write SQL queries and leverage BI tools to analyze operational data and identify trends, gaps, or anomalies. Ensure data quality and alignment across systems (ERP, CX Service, and Oracle Field Service, and internal data lakes/platforms)Solution Delivery & Continuous Improvement. Work closely with developers and system integrators to test and validate enhancements and system changes. Lead or support projects focused on digitizing and improving field service workflows. Document system processes, configurations, and best practices. Identify automation and integration opportunities between platforms to streamline operations. What you'll bring. Required:Bachelor’s Degree in Information Systems, Business, or a related field (or equivalent experience)3–5 years of experience as a Business Analyst or similar role in IT or Services Operations. Hands-on experience with Oracle EBS R 12 or Oracle Fusion, particularly in Order Management and Inventory modules. Ensure that colleagues, customers and stakeholders stay informed of progress, issues, risks and interdependencies relating to operational plans and projects. Collaborate with stakeholders to gather and translate business requirements into technical specifications. Support Services business portfolio & application teams in all areas to drive transformation process with focus on standardization & simplification & modernization. Working knowledge of Oracle CX Field Service Cloud and Oracle CX Service Cloud - configuration, dispatching, mobile workflows, etc. Strong SQL skills and experience working with BI/analytics platforms (Power. BI)Strong AI agent skills and experience. Strong analytical, documentation, and communication skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred:Experience supporting a field-based service team or dispatch center. Manufacturing or industrial services background is a plus. A Willingness and ability to travel up to 25% of the time depending on assigned business initiatives is required. You must also be able to demonstrate that you are a customer-focused individual with the energy, drive and commitment to make things happen. Salary: The compensation range for this position is $77,000- $92,000 Annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Why join us. We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose. Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way. We are committed to helping team members reach their full potential. Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations. We offer competitive salaries, Team Member bonus, healthcare, paid holidays, 401 K, life insurance, LinkedIn Learning. For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate.