The Operations Associate III-Special Review is responsible for being a lead contributor in the opening and maintaining more complex account types, including corporations, partnerships, trusts, and 501(c)3 accounts, as well as additional tasks that could require more experience and expertise. This position requires a sound understanding of processes and procedures regarding these account structures. It will also review legal documents such as Power of Attorney and court documents for estates, guardianships, other account types, department application support and training, and a higher knowledge of general operational and industry questions. The Operations Associate III can lead projects and be the point of contact for department issues. This position will require collaboration among team members, branch office personnel, and other areas at the firm, including compliance, legal, and tax reporting, to provide high customer service. What We're Looking For Works within established firm and department guidelines regarding the review of more complex account types. Identifies and reviews account structures such as corporations, partnerships, trusts, 501(c)3, estates, and all account types within the firm. Reads and understands legal documents and state statutes such as Power of Attorney, guardianship/conservator documents, and UTMA's and may guide other associates regarding these documents. Thoroughly review documents on file to determine necessary steps and what is needed to update existing accounts. Identifies potential problems or issues that fall outside of standard procedures, analyzes effectively, and collaborates with other areas of the firm, such as legal and/or compliance, to resolve. Provides timely updates on the progression of job responsibilities to themselves and to others on the team to leadership. May provide informal guidance and training to help support team members. Works collaboratively within a team and with other areas in the department to perform department tasks. Manages higher-level and sensitive information with the ability to make sound decisions and provides solutions to complex situations. Other department duties may be assigned, including hotline phone calls, department emails, document coding, and other account updates or projects. What You'll Bring Strong organizational and communicational skills with the ability to follow up on open tasks, prioritize, and delegate. Ability to multitask, prioritize, and manage time effectively. Advanced knowledge of account types, structures, and documentation. Ability to utilize sound judgment to assist with more complex issues and make decisions with the ability to disseminate relevant information to leadership. Sound understanding of Stifel's applications, industry rules/regulations, and Stifel policies that pertain to the department and Stifel's branches. Knowledgeable of financial services applications, systems, terminology, and procedures and ability to adapt to these changes. Ability to lead the training of both new and existing associates on departmental and branch processes. Able to analyze, determine, and correct the causes of high-level and advanced inquiries, issues, and errors. Maintains a positive, empathetic, and professional attitude and always promotes team collaboration. Provides the highest quality of customer service through written and verbal communication. Education & Experience Minimum Required: High School Diploma, Bachelor's Degree, or equivalent work experience preferred. Minimum Required: 4 years of professional business-related experience. Systems & Technology Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Knowledge of Stifel's applications is preferred (BETA and e. Quest). #LI-AS 1