Of a Senior Shop Technician include the following. Other duties may be assigned. - Perform repairs with limited or no departmental supervision with higher level of responsibility for repair. - Exemplary performer by providing proactive leadership role for the entire service department. - Mentor and train technicians within the service department. - Assume ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar. - Effectively interact with customers in a professional manner. Reassure customer of positive outcome with Caterpillar and Quinn company - Effective interaction with other departments such as sales and parts. - Maintain positive behavior as a representative for Quinn Company and Caterpillar. - Possess tooling required by the service department. - Maintain good attendance and punctuality. - Disassemble and assemble machines/components. Recondition/repair as required. - Work overtime as required by workload and customer need. - Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools. - Perform diagnostics and organize appropriate repair procedures. - Successfully complete appropriate training sessions as required. - Demonstrate safe and proper application of hand, pneumatic and electric tools. - Assist other technicians in repair tasks such as removal, installation and repair of components/machines. - Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. - Follow directions as given; follow company policies and procedures. - Retain acquired knowledge; build competencies and share skills with other technicians. - Be responsible for personal development and training requirements for growth. - Stay current with Cat product line. Utilize resources from Cat and Quinn Company. - Demonstrate and promote Quinn Company core values of Relationships, Integrity, Teamwork, Respect, Quality and Service. - Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training. - Work alternate shifts as required by workload. - Work in the field as required by manager or supervisor. Qualifications One-year certificate or Associates degree from a community college or technical school; Minimum five plus year's of CAT dealer experience and ten year's heavy equipment industry experience or equivalent education and experience.