The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence. Cross-sells Credit Union products and services. Supports a sales and service environment that is focused on the credit union's mission, vision and core values. - This is a Part Time position and will not exceed more than 20 hours a week. - Qualifications Required Skills & Experience. High school diploma required. Some college from an accredited college or university is preferred. 1-3 years of service experience required, preferably in a call center environment. Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills. Bi-lingual (English and Spanish) preferred. Working knowledge of Windows-based PC products and general office equipment. Physical Demands. Must be able to sit for extended periods of time. Must be able to read, write, speak and type English. Must be able to hear and use a telephone. Use of computer requires repetitive keystrokes. Work Environment. This role is fully remote, with the option to work from our HQ or retail locations. Qualified candidates must live in the Tampa area and be able to report to Grow HQ in Ybor City for training. You'll play a vital role supporting our members, so schedule flexibility between 7 a.m. EST and 7 p.m. EST Monday - Friday and 9 a.m. EST to 1 p.m. EST on Saturdays is required.