Duties Include:Maintain and control all pre-registration and pre-assignment of rooms. Be aware of the selling situation for a week in advance. Assure that check-outs have been pulled and verified on a regular basis. Assure the accuracy and completion of all folios, room changes, credit approvals, etc. Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel. Have knowledge of any and all promotions and/or current programs that would influence or affect the guest. Maintain a high standard of personal hygiene and be in proper uniform at all times. To ensure the front office management team are aware of any VIP’s coming to the hotel or guests that may require special attention. Each colleague is expected to carry out all reasonable requests by management which the colleague is capable of performing. Technical Skills:Knowledge of Front Office, Guest Relations and Reservations operational procedures. Good working knowledge of Reservations, Switchboard and Guest Inventory systems. Knowledge of overall hotel operations as they affect department. Good presentation, platform and training/facilitation skills. Ability to use standard software applications and hotel systems. Knowledge of safety standards. Functional Skills:Effective decision-making skills. Effective problem-solving skills. Cashiering skills. Good negotiation and consensus building skills. Ability to manage labor effectively. Good organizational skills. Effective change management skills. Interpersonal Skills:Ability to display good hospitality skills and sets a positive example for guest relations. Ability to acquire and maintain relationships i.e. colleagues, customers and vendors. Good communication skills (verbal, listening, writing). Bilingual helpful but not required. Good customer and colleagues relation skills.