Create and update team schedules, payroll and other employee documents. Responsible for managing the performance of the department staff. Supervise others and take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest rooms according to hotel specifications, courteously and efficiently. Collect payments. Create a memorable culinary experience for our guests in the privacy of their room. The potential to provide coverage fo]r overnight shifts – where order taking, meal delivery, prepping items for upcoming shifts – mise en place, Cleaning and maintaining a neat and tidy working environment. Discretion in all that is done as the IRD server enters the guest’s space, and as such needs to do so with respect and decorum. To maintain complete knowledge of and comply with all departmental policies, service procedures and standards. To ensure that standards are maintained at a superior level on a daily basis. To review the work of associates to make sure established procedures and policies are followed. Checks condition of coffee, tea, water machines and its content and cleanliness, as well as make constant supervision of IRD areas. Inspect the area for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments. To control the removing of trays and trolleys from guestrooms and corridor. To check accuracy and quality of orders and setup before releasing the food & beverage items for delivery. To introduce, visit and supervise service at VIP guestrooms. To coordinate with Front Office Manager/ Housekeeping on all room amenities and setup delivery time. To ensure proper hygiene of service areas and good condition of furniture and equipment. To communicate efficiently with the kitchen team, kitchen internal guests, steward and all internal guests. To prepare and conduct training programs for associates and evaluate staff performance. To check on the personal appearance of the In Room Dining associates. To hold regular meetings to discuss various aspects of service and improvement opportunities. To attend mandatory F&B meetings. To participate in the IRD interview process. To take proper and consistent disciplinary action as well as reward staff with outstanding performances. To complete logbook for the Director of Food and Beverage. To prepare all Service Menu To organize and handle any special events taking place in rooms and apartments To communicate all operational and guest service issues to the In-Room dining Manager All other duties as required.