Other duties as assigned. Reports complaints, grievances, and events out of the ordinary in the risk events application Identifies opportunities to improve the patient and their families experience with the Organization, aimed at preventing events that have a negative impact on patient care Identifies opportunities to improve the patient and their families experience with the Organization, aimed at preventing events that have a negative impact on patient care Demonstrates the ability to maintain good relationships, face to face and over the phone. Must comply with proper phone etiquette. Assists with assessing educational needs in clinical areas and develops educational content aligning with organizational goals and evidence-based practice guidelines. Researches literature and facility policy to ensure educational efforts are aligned with best practices. Develops and delivers educational content aligning with the Education Department and organizations goals and initiatives Facilitates scheduled educational activities/inservices and also provides just-in-time training on the patient care units as opportunities arise Maintains accurate and organized records of learning activities Assists in ongoing development of overall education plan and specific initiatives for the organization Provides immediate service recovery using the ACT Recovery Model as needed under the guidance of the Supervisor. Knowledge, Skills, and Abilities: Excellent interpersonal skills and professional demeanor [Required] Ongoing knowledge of current clinical processes at AdventHealth Gordon and Murray [Required] Stays up to date with nursing practice guidelines and skills [Required] Excellent organizational, time management, and oral/written communication skills [Required] Ability to conduct instructor-led training sessions [Required] Proficient computer skills with knowledge of Microsoft Word, Excel, and PowerPoint [Required] Astute attention to detail [Required] Must be comfortable making decisions that are in the best interest of the hospital and in line with current policies [Required] Conflict management and clear communication skills [Required] Must be able to organize workload and prioritize items [Required] Knowledgeable in adult learning principles [Preferred] Familiarity with the Nurse Visit Process [Preferred] Familiarity with Press Ganey and Value Based Purchasing [Preferred] Familiarity with ICARE & ACT [Preferred]Education: Associate's of Nursing [Required] Bachelor's of Nursing [Preferred]Field of Study: in Nursing. Work Experience: 3 full-time hospital-based nursing (direct patient care) [Required] Additional studies in healthcare administration, marketing and communications or equivalent experience in customer service [Preferred] Critical Care Nursing experience [Preferred] Experience with conflict resolution and the art of apology [Required] Instructional or related experience delivering educational content to adults [Preferred] Patient care experience in a variety of clinical specialties in the hospital setting [Preferred]Licenses and Certifications: Registered Nurse (RN) [Preferred] Basic Life Support - CPR Cert (BLS) [Required] Advanced Cardiac Life Support Cert (ACLS) [Preferred] Pediatric Advanced Life Support Cert (PALS) [Preferred]Pay Range:$31.44 - $54.92