Under general supervision, this position provides customer service for utility customers; processes information requests; accesses customer account records; research complaints; provides information, resolution, or directs to the appropriate entity. The employee performs radio/dispatch duties, i.e., checking abnormal readings; pulling meters; blinding meters; ordering cut-offs. Provides direct support to supervisor in accomplishing daily unit operations. The incumbent performs in the capacity of a lead worker; assists the Customer Relations Supervisor by monitoring the daily work of the lower level Customer Relations Specialist staff; provides back up support as needed, i.e., supervising duties, addressing more complex/difficult customer concerns, cross-training other unit personnel. Assists customers with transfers, new service, disconnections, demolitions, and billing inquiries. Calculates adjustments for billing errors and adjusts customer accounts. Orders re-reads of questionable meter readings; schedules re-checks of water meters; enters work orders into computer system. Minimum Qualifications For Admission to Examination Meets one of the following three options:I. Current employment and permanent civil service status with Jefferson Parish; PLUS, responsible experience (at least 3 months) in the billing operation of the Water Department in Jefferson Parish, demonstrating a broad knowledge of the billing process. ORII. Possession of a high school diploma or equivalent; PLUS, six (6) months of complex or supervisory clerical experience. ORIII. Possession of an Associate’s degree or a career/technical program diploma or certificate in office administration or a related business, billing, or clerical area of study.