The Community Services Officers receive and respond to citizen inquiries and requests for police services and information at a public counter, over the telephone and in the field; Write a variety of reports including civil and criminal issues, traffic accidents, animal bites, lost or found and missing persons reports; Fingerprint applicants; Provide information to officers in the field; Distinguish criminal issues from non-criminal issues; Advise and assist as appropriate; Register sex, narcotics and other criminal offenders; Provide court testimony; Collect and book found property and evidence; Maintain log books and records; Take photographs of evidence; Take photographs of registrants; May be required to search prisoners; Escort prisoners to the rest rooms; Serve subpoenas on Police Department employees; Conduct public presentations; Conduct security inspections; Recommend security devices and protective measures to the public; Enforce selected City codes; and direct and control crowds and traffic; Perform related duties as assigned. In addition to the above, the following are examples of duties that reflect areas of assignment: Patrol Operations Division: Establish and maintain traffic control posts. Conduct investigations of crimes not in progress in the field and over the telephone. Conduct investigations of traffic collisions. Drive to and from crime scenes. Answer calls for service appropriate for this position via police radio. Assist with the call taking in the communications section Support Operations Division: Conduct follow up investigation of non-injury or minor injury collisions. Assist with the logistics of community events for the police department. Support of operations in the downtown and beach area. Provide administrative and field support for the Homeless Outreach Team. Assist with the juvenile diversion program Investigations Division:Conduct investigative follow up of criminal cases. Conduct follow up of missing persons cases. Research of statistical data collected by the department. Assist with responses to public records requests. Disposition of Evidence. Compiling data. Sex registrant tracking In all assignments there will be other related duties as assigned. Minimum Qualifications Knowledge of:Legal guidelines, regulations, laws and procedures governing the confidentiality, security and processing of law enforcement related records;Police terminology and law enforcement codes;Principles of record keeping and automated information systems;Police Department organization and procedures as they relate to the processing of police records;Basic organization and functions of a municipal law enforcement agency;Procedures and work methods required to perform the full range of assignedduties safely and efficiently;Procedures and techniques for dealing with the public in a tactful but firmmanner;Techniques of photography and fingerprinting;Modern office procedures, practices and equipment. Ability to:Maintain confidentiality in stressful situations;Analyze situations appropriately and take an effective course of action;Work variable shifts, during weekends and holidays;Use computer terminal and various computer programs;Maintain records, logs, and files;Work with fellow employees as a team;Remain courteous and calm while interacting with hostile citizens; Follow oral and written directions;Learn to interpret and apply pertinent laws, codes and regulations with impartiality and efficiency;Think and act quickly in emergency situations;Prepare and maintain accurate and grammatically correct written reports and records;Understand and carry out oral and written directions;Establish and maintain cooperative working relationships with coworkers and the public;Communicate clearly, accurately, and concisely, both orally and in writing;Deal with the public in general and in difficult work situations;Read maps and learn the city's geography;Use sound judgment in decision making. Experience and Training: Experience: No experience required. Customer service and/or public contact work experience is desirable. Training: Equivalent to completion of the twelfth grade or GED. License/ Certificate: Possession of, or the ability to obtain and maintain, an appropriate, valid California driver's license.