Market Evangelism & Customer Engagement Act as the face of Five 9’s outbound portfolio in customer meetings, executive briefings, and analyst sessions. Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach. Showcase how enterprises can stay compliant (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROI. Continuously identify new opportunities where proactive engagement keeps Five 9’s solutions relevant. Field Enablement & Sales Support Equip presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiators. Partner with go-to-market teams to accelerate subscription growth in North America. Engage directly in strategic deals, mapping outbound capabilities to customer business objectives. Product Strategy & Roadmap Alignment Capture customer feedback, compliance trends, and market signals to evolve the roadmap. Prioritize capabilities like multi-channel campaign orchestration, predictive dialers, agentless outreach, and AI-driven engagement optimization. Collaborate with engineering and UX to ensure product development aligns with enterprise requirements for scale, compliance, and ROI measurement. Thought Leadership Serve as Five 9’s outbound solutions evangelist at industry events, advisory boards, and analyst briefings. Promote thought leadership around next-gen outbound engagement, including AI-assisted campaigns, omnichannel orchestration, and regulatory readiness. Position Five 9 as the leader in outbound innovation, differentiating from inbound-centric providers. Key Performance Indicators (KPIs): Success in this role will be measured by: Revenue Impact – Contribution to annual recurring revenue (ARR) growth from outbound product adoption and upsell. Customer Engagement – Number of outbound-specific customer and prospect engagements (executive briefings, advisory boards, use case workshops). Sales Enablement Effectiveness – Increase in win rate and shortened sales cycles for outbound deals after enablement initiatives. Roadmap Execution – Timely delivery of prioritized features aligned with customer and compliance needs. Market Differentiation – Analyst recognition and improved market positioning of Five 9 outbound solutions. Use Case Expansion – Growth in the number of validated and monetized outbound use cases across industries (collections, healthcare, retail, financial services). Qualification: 10 years in Product Management, Presales, or related roles within Saas, C - Caa. S, or enterprise communication technology. Proven track record in market evangelism and customer engagement for outbound or proactive communication solutions. Strong domain expertise in outbound contact center strategies, including dialers, campaigns, and multi-channel engagement. Familiarity with compliance regulations (TCPA, Reg F, FDCPA, HIPAA) impacting outbound communications. Experience aligning Saas roadmaps with revenue-driving and compliance-sensitive use cases. Exceptional communication and executive presence, with the ability to influence C-level stakeholders. Bachelor’s degree required; MBA or advanced degree preferred. Ideal Candidate Profile: The ideal candidate will: Be a Storyteller: Able to translate complex outbound technology into compelling business narratives that resonate with executives and front-line users alike. Act Like a Market Evangelist: Thrive in front of customers, prospects, analysts, and industry audiences, representing Five 9 as the thought leader in outbound engagement. Customer-Centric Mindset: Naturally curious about customer challenges and able to translate them into actionable roadmap priorities. Strategic Hands-On: Comfortable shaping long-term product strategy while also rolling up sleeves to support sales, demos, and key customer engagements. Influencer Across Functions: Skilled at driving alignment between Product, Engineering, Sales, Marketing, and Customer Success. Compliance-Savvy: Understands the importance of regulatory requirements in outbound engagement and can confidently speak to compliance in customer conversations. Growth-Oriented: Motivated by delivering measurable outcomes—ARR growth, adoption, customer satisfaction, and competitive differentiation. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five 9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five 9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401 k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $135,000 - $398,200 USD -