We are seeking a dedicated professional to efficiently manage customer orders using the SAP system, ensuring timely and problem-free product delivery. This role involves maintaining customer data, coordinating shipping, reviewing pricing requests, and resolving customer issues. The position is based in Pittsburgh, PA, a vibrant city known for its rich history, diverse culture, and thriving industries. Responsibilities Process customer orders in the SAP system to ensure timely delivery. Maintain customer messages and contact information in Customer Master Data records. Coordinate shipping and delivery between customers and plants. Review special pricing requests for consistency and proper approvals. Investigate and resolve customer deductions to prevent future issues. Report inventory shortages to the Regional Supply Chain Manager and Inventory Planner. Register customer complaints and provide corrective actions. Develop strong working relationships with external customers. Qualifications BS degree in Business, Logistics, or Supply Chain with 5 years of related experience preferred. Proficient knowledge of SAP (or similar ERP) in a manufacturing environment. Functional knowledge of MS Excel and PowerPoint is desirable. Strong organizational, communication, and time management skills. Excellent problem-solving, persuasion, negotiation, and conflict resolution skills. International logistics operations experience and knowledge of export compliance regulations are a plus. Shift/ Location This position is onsite in Pittsburgh, PA, 5 days a week, daylight position (1st shift). Benefits