POSITION RESPONSIBILITIES: - Perform basic administrative medical assisting functions. - Assist in obtaining patient history, chief complaint and vital signs as necessary. - Schedule, coordinate, make referral appointments and monitor appointments - Understand and adhere to managed care policies and procedures - Answer and direct all phone calls appropriately - Register patients, confirm appointments, verify insurance benefits - Keep rooms neat, clean and well stocked with supplies - Set up rooms as needed for in office procedures - Assist physician with in office procedures as needed - Monitor schedule in order to ensure that medical records needed from other physicians or hospital are obtained prior to pt. coming into the office for scheduled visit - Completion of the Referral letter process - Orders and keeps inventory of all medical and injectable supplies and or orders office supplies as needed. - Meets with patients to present surgical orders, explain post op care, answer any of the patient or families questions and walks the patient through the process to register at the hospital for surgery - Comply with quality assurance practices - Screen, collect and follow up on patient test results - Collect and process specimens accurately and timely - Perform diagnostic and laboratory tests and wound care as necessary - Adhere to established patient screening procedures at all times - Scribe for physicians as needed - Assist with the preparation and administration of medications and immunizations - Maintains accurate medication and immunization records - Authorize drug refills and provide prescription information to pharmacies as needed - Prepares and maintains all patient files in an orderly fashion - File and or scan faxed information in charts after review by provider as necessary - Ensure that positive results or stat results are provided to the practitioner in a timely manner - Perform inventory of supplies and equipment as necessary - Clean and sterilize instruments and dispose of contaminated supplies as needed - Performs other assigned duties as assigned LINES OF REPSONSIBILITY: (Chain-of-command) 1. Office Manager 2. Director DHR Health Clinics 3. Chief Ambulatory Officer Other information:CUSTOMER SERVICE: Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C. A. R. E. S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.