The Workplace Experience Ambassador serves as the front-line representative of workplace services, delivering a high-quality, seamless experience for employees, guests, and clients. This role focuses on creating a welcoming, efficient, and productive environment by supporting day-to-day workplace operations, coordinating services, and enhancing overall occupant satisfaction. Key Responsibilities. Serve as the primary point of contact for workplace-related inquiries, requests, and support. Greet employees and visitors, ensuring a professional and welcoming environment. Coordinate and support daily office operations including meeting rooms, events, and common areas. Manage and track service requests through workplace systems (e.g., ticketing/work order platforms) and ensure timely resolution. Assist with work order management, including intake, tracking, and follow-up. Perform and support audits of workplace spaces, services, and processes to ensure compliance and quality standards. Assist with temporary badge issuance and access coordination as needed. Support email and calendar management for workplace services and shared resources. Coordinate with and support vendor management activities, including scheduling, communication, and oversight as needed. Partner with facilities, janitorial, security, and vendors to maintain a clean, safe, and functional workplace. Assist with space planning, seating arrangements, and workplace moves as needed. Monitor and restock office supplies, pantry items, and shared resources. Support workplace events, employee engagement activities, and client visits. Conduct routine walkthroughs to identify and resolve issues proactively. Maintain accurate records, logs, and reporting related to workplace services. Qualifications 2 years of experience in workplace services, facilities support, hospitality, or customer service. Strong communication and interpersonal skills with a customer-first mindset. Ability to multitask and prioritize in a fast-paced environment. Proficiency with Microsoft Office and workplace service platforms. Strong attention to detail and problem-solving skills. Professional demeanor and ability to interact with all levels of the organization. Work Environment & Physical Requirements. Onsite role at Annapolis Junction location. May require occasional travel to Columbia, MD - Requires standing, walking, and light lifting (up to 25 lbs)Occasional support outside normal business hours for events or urgent needs. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position:52,000.00 – 53,500.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location:On-site –Annapolis Junction, MD -