Transfer List. The purpose of this posting is to gather interest for future opportunities. Please note there may not be an existing vacancy at the time of your submission. You will be notified when your lateral transfer materials are submitted to a bureau(s) for consideration. Please note, you may be contacted multiple times regarding interview opportunities. This posting is only for current internal City of Portland employees. The resulting eligible list from this recruitment will be used to fill the current vacancies as well as possible future vacancies. For a list of the supporting bureaus, please see Additional Information Section. As an Office Support Specialist II, you will provide administrative support through a range of responsibilities based on the assigned bureau, division and/or unit. Work requires substantial multi-tasking abilities and judgment in analyzing situations and making decisions to select the most appropriate course of action within the established procedures. You may be required to travel and handle training arrangements. In this role, responsibilities may include greeting visitors and customers, answering incoming calls on multi-line telephone, directing callers as appropriate and taking and referring messages, receiving incoming mail or requests for information, compiling and analyzing payroll or other data, billing, accounting for cash receipts, taking and transcribing meeting minutes, composing, typing and proof-reading complex correspondence and other documents, maintaining filing systems, and developing and maintaining spreadsheets or databases. This position may require a high degree of diplomacy when working with customers and confidential or sensitive information. This position will also meet the bureau's expectations of providing excellent customer service in an equitable manner to meet the growing needs of the City of Portland's diverse community. The Office of Management & Finance (City Fleet) & Bureau of Development Services have vacancies to fill. These vacancies are regular, full-time positions. See the position overviews for the current vacancies under "Additional Position Information". Some positions may require a valid state's driver's license and acceptable driving record. This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please go to and click on the appropriate link. Please note: External applicants start at the entry salary rate. Join us for an Optional Information Session to learn more about this position and the qualifications (see below for details). To Qualify Applicants must meet each of the following qualifications per HRAR 7.01: Hold regular status in this classification. Passed probationary period. Or. Hold limited duration status in this classification. The following are the knowledge, skills and abilities that the bureau has identified as critical and your resume should include/highlight these areas. Experience using a variety of office software to compose/format correspondence, create reports, manage scheduling, keep accurate records and/or maintain files. Examples of software include Microsoft Word, Excel, Access, Outlook, and Teams or other similar software. Experience receiving a wide variety and high volume of inquiries by telephone and email from the public, greeting walk-in customers, responding to customer questions and requests, and helping customers by directing them to appropriate staff or offices. Experience reading and explaining rules, regulations and procedures in person, on the phone or in writing to a diverse community. Ability to establish and maintain effective and equitable working relationships with the public, co-workers, and a diverse range of others. Ability to work independently and use effective time management skills to stay organized and maintain accuracy in a deadline driven environment.