Store Operations & Performance Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved Monitor sales performance and take action to drive results and address opportunities Maintain financial controls, including payroll management, shrink control, and operating expenses Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards Uphold all CITITRENDS operational policies, procedures, and standards Team Leadership & Staffing Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines Direct and supervise associates engaged in sales, inventory, cash handling, and customer service Build and maintain appropriate staffing levels to support store operations and performance Provide ongoing coaching, feedback, and performance management to develop store associates Customer Experience & Compliance Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment Reinforce adherence to company policies, procedures, and loss prevention standards Ensure consistent execution of merchandising, operational, and visual standards Address customer concerns professionally and promptly Perform additional duties and responsibilities as assigned to support store operations and business needs. Qualifications High school diploma or equivalent required 3–5 years of experience as a Store Manager or equivalent retail leadership role 5–7 years of overall retail experience preferred Strong communication, organizational, and people leadership skills Ability to work a flexible schedule, including nights and weekends Ability to perform basic math calculations, including percentages Key Competencies Store Leadership & Accountability Hiring, Recruiting & Talent Development Sales & Profit Performance Management Operational Excellence & Compliance Customer-Focused Execution Time Management & Prioritization Adaptability in a Fast-Paced Retail Environment Why Join CITITRENDS CITITRENDS is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a comprehensive benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued career growth. If you’re ready to lead a store, build strong teams, and make a meaningful impact in your community—CITITRENDS is the place for you. Equal Employment Opportunity CITITRENDS is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable federal, state, and local laws. #CLA 1