Interact with and monitor clients' behavior and maintain good rapport by providing excellent customer service. - Encourage clients to comply with facility policy and procedures. - Make frequent rounds throughout the entire facility including the perimeter of the building, all bunk areas, bathrooms, patio, and kitchen. - Monitor clients and the facility via security cameras, through the windows, and during scheduled checks. - Complete logs, incident reports, and all other required documentation - Respond appropriately to situations of child abuse and neglect. - Make calls to the Police Department, Fire Department, Department of Human Services, or other first responders as directed. - Observe and report irregularities regarding client behavior or building or security issues as necessary. - Act as the liaison with police and other emergency services. - Employ crisis prevention and intervention if a conflict occurs. - Maintain a strength-based and client-centered approach. - Monitor clientele's progress toward their goals. - Model appropriate social skills with clients throughout the shelter environment. - Provide encouragement and moral support to clients. - Maintain proper personal and professional boundaries. - Perform basic front desk duties including answering phones, data entry, filing documents, monitoring video surveillance cameras, and fire prevention/detection alarm notification system. - Distribute supplies, medications, and other belongings to clients. - Have a humane and caring attitude toward all clients. - Give high priority to the welfare of all the clientele. - Always maintain a professional attitude and appearance. - Assist in gathering and recording required information from all clientele. - Understand all policies and procedures for the center and implement them in daily work. - Accurate collection of vital statistics during intake and discharge of clients - Maintain accurate attendance records of all clienteles. - Maintain supplies necessary for front desk operations. - Ability to be comfortable working with a diverse population. - Ability to perform intake and exits of clients. - Ability to inform a client he/she/them must leave based on his performance and assist in bagging up their personal belongings when necessary. - Ability to enter intake information into two databases and assign beds. - Ability to search clients and their belongings in a proper manner. - Oversee or perform the daily operation of shelter tasks including cleaning, laundry, and setting up the kitchen for meals and serving the meals. - Oversee the cleaning of the front desk area including the staff bathroom. - When required, will perform drug/alcohol testing on clientele. - Responsible for adhering to and implementing policies of the RJMC and those of The Salvation Army - Performs other duties as required. Education, Experience, Skills, Qualifications - High school diploma or equivalent - Experience working with people - Microsoft Suite, Clarity/ HMIS, Wellsky, required. - Working knowledge of integrated database applications - The ability to use new software programs with basic training - Supportive of The Salvation Army's mission. - Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations. Driving If the position requires driving: A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required. An MVR will be processed every year in accordance with The Salvation Army's policies. Background Check Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies. Physical Requirements - Ability to maneuver. - Ability to remain in a stationary position. - Ability to grasp, push, pull, and reach overhead. - Ability to operate telephone. - Ability to lift 25 pounds. - Ability to access and produce information from the computer. - Ability to understand written information. - Qualified individuals must be able to perform the essential duties of the position with or without accommodation.