Tour and Visitor Experience Supervisor(Tour and Information Services Coordinator 4)Monday - Friday | 8 AM - 5 PM | ON-SITENOTE:The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process. It is to the applicant's advantage to apply as early as possible. Who We Are: The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES. About the Opportunity:As the Tour and Visitor Experience Supervisor, you will provide strategic leadership and comprehensive oversight for the Washington State Capitol’s visitor engagement and civic education programs. Reporting to the Deputy Assistant Director of Capitol Security and Visitor Services, you will manage all tour operations and visitor information services, ensuring a seamless, educational experience for the public. You will lead a dedicated team to develop innovative resources, such as new tour formats and educational brochures, that foster citizen engagement while carefully balancing visitor flow to protect the integrity of daily government business. By establishing high standards for civic education and collaborating with key agency partners, you will play a vital role in strengthening the connection between Washington’s citizens and their state government. Duties Some of What You’ll Enjoy Doing Includes:Oversee Capitol tours and visitor services. Develop, improve and expand programs to increase program quality and promote civic engagement. Manage day-to-day operations and volunteer programs to ensure a high-quality, seamless visitor experience. Host various tour types to the public and visiting schools as needed. Direct the recruitment, training, supervision, and professional development of full-time and seasonal staff. Administer the Civic Education Tour Program, including reservation management and complex scheduling. Coordinate and collaborate with agency staff, elected officials, Supreme Court and Legislative staff to ensure smooth operations. Manage program budgets, procurement, and administrative needs. Develop strategic goals, policies, and standards to maintain high-quality civic education and service delivery. Monitor program health through data reporting, web updates, facility logistics, and emergency safety protocols. Other duties as needed. Qualifications Required Qualifications Six (6) years of combined relevant education and/or experience. NOTE: Qualifying experience will include supervising or managing a tour, volunteer, or community/public relations program. Qualifying education will be in business, education, social science, communication, history, or related field. Supervisory experience to include hiring, disciplining, assigning, monitoring, and evaluating the work of others. Preferred Qualifications:Experience with community and public engagement. Ability to communicate in more than one language. Knowledge of civics, the legislative process and/or Washington State history. Experience speaking in front of large groups. Diversity Equity and Inclusion (DEI) Competencies. Incumbents to this position must possess and demonstrate the following competencies: Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace. Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment. Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment. Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community. Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.