Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations including greeting and registering patients, answering phones, scheduling appointments, entering demographics and processing referrals. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned in accordance with regulatory and government standards, as well as policies and procedures of Elliot Health System. What You’ll Do:Greets patients and visitors to the department, performs check-in and notifies appropriate personnel of arrival. Provides excellent customer service and serves as a positive representative of EHS in all interactions. Receives incoming telephone calls, directs inquiries as appropriate and takes messages. Performs required insurance verification activity when appropriate. Obtains insurance information through department processes to ensure that proper authorization requirements will be fulfilled. Schedules appointments for therapy evaluations and visits based on established guidelines. Completes the registration process, explains applicable policies to patients and assists patients with paperwork. Maintains workload at the established productivity standard for assigned area. Interacts with patients regarding complaints for effective and immediate response and resolution. Refers to Office Manager, Team Leader, or Clinical Leader as appropriate. Collects payments and charges from the patient at time of service. Maintains therapists’ schedules, optimizing effective scheduling of appointments. Confirm appointments as directed. Interact with and communicate professionally with co-workers, management and patients. Other duties as assigned. Who You Are: High school diploma or equivalent required. Previous experience in a health care office setting preferred. Working knowledge of Microsoft Office required. Work Shift: Per Diem. Solution. Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.