The Opportunity:In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Shift: Monday - Friday, 7:30 am - 3:30 pm. Location: Hillsboro, OR - Benefits:Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc. Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount. Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance. Recognition: Celebrate your peers and earn points to redeem for gifts and products What we’re looking for Education: High School Diploma Required; Associate's degree or undergraduate degree preferred. Experience: 2 years of experience in customer services/purchasing/or account management. Collaboration Tool: Microsoft Teams experience Reliable form of transportation. Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups. May be assigned to other accounts required. Knowledge of Information Access and ERP Systems; intermediate Microsoft Office. Previous experience managing associates is preferred. Excellent customer service skills; display a professional can do attitude. Basic purchasing and inventory knowledge. High regard for safety, quality and adherence to protocols, policies and procedures. Must be flexible, adaptable, and multi-task oriented. Ability to self-manage and self-motivate; forward thinking. Proficient in trouble shooting. Forklift Certification a plus. Spill containment , IATA, DOT, IMDG and Hazwoper training a plus. GMP and GLP training a plus. CPR training and OSHA Right to Know preferred. Inside sales experience and cross referencing skills a plus. How you will thrive and create an impact Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:Leads team efforts to perform to the scope of work for client. Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, individual professional growth and team growth. Management of open order status reports, metrics and department reports, and SOP/ SOW maintenance. Provides training and development as well as back-up to associates to perform required tasks. Performs administrative duties such as providing performance management input, time card review, vacation scheduling, etc. Creates and maintains: SOP's, SOW's, SPI's and KPI's. Provides customer reporting and data analysis. Acts as a liaison between customer, VWR services and VWR sales. Perform other duties as assigned.?