Must become familiar with procedures required to successfully analyze and manage rating, division, and Interline Settlement System (ISS) queues and reports, ensuring accuracy, compliance with accounting and industry rules, and revenue protection. Professionally communicate with internal and external stakeholders to resolve revenue protection issues. Investigation and resolution of customer accounting files and claims. Troubleshoot repetitive waybilling and freight billing issues. Job Related Experience: Minimum Level: 2 years of experience with invoicing or billing Education: Preferred Level: Bachelor's Degree (BBA) Qualifications and Skills: MS Excel/ Spreadsheets MS Outlook MS Word/ Word Processing Ability to type 40 Words Per Minute Strong interpersonal and customer service skills Additional Union Membership/ Seniority Information: New hires will typically join the union within 60 calendar days of the first day of service. This is a shift position that could include nights, weekends, and/or holidays. Employees typically become eligible for health benefits on the first day of the calendar month that follows employment. Spouse and dependents may be eligible for coverage. Dental and vision coverage after one year of service. Candidates should expect on the job training. Collective bargaining rules and clerical seniority will govern the hours of service and working conditions/requirements. Wage rates, benefits, and other duties are governed by the applicable TCU collective bargaining agreement, with the 100% step-rate daily wage detailed below. Union Step Rate Pay: Year 1: For your first 12 months of employment, you will be paid 85% of the full rate. Year 2: After completing one year, your pay increases to 90% of the full rate. Year 3: After two years, your pay increases to 95% of the full rate. After 3 Years: Once you complete three years of employment, you will reach 100% of the full rate, which is currently a Wage Grade 13 $383.71 and subject to annual GWI’s on 7/1 consistent with the Agreement provisions. Additional Qualifications and Job Responsibilities that may be required in connection with Clerical seniority: Understanding and following enforcing safety rules and processes Attention to detail and ability to work independently Strong verbal and written communication skills Ability to multi-task and adjust priorities Ordering material, using a forklift, and storing items in the appropriate location Capable of lifting 50 pounds and may require outdoor work Must pass background screening and post-offer medical examinations, including drug tests