Performs analysis of special loan portfolios to identify potential data errors Analyzes and corrects payment applications related to special products and processes Researches and analyzes loan documents and reviews daily reporting in order to perform loan level data corrections to special loan types Effects system changes for modifications, AR - Ms, Balloons, Buydowns, Step Rate loans and custom requests from clients Performs loan level reviews and provide results to department management Be able to communicate effectively with Clients, Borrowers, and Client Relations by telecommunication and/or by correspondence Assists in retention modification and recast programs and other client initiatives related to Special Products; including document preparation and borrower communication Verifies data in the loan system, such as interest rate and principal and interest payment amount, to confirm accuracy Ensures borrower notifications for interest rate and principal and interest adjustments on AR - Ms, Step Rates, and Interest Only loans are sent timely Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: High school diploma or GED required Bachelor's degree or equivalent work experience preferred 0 to 1 years of experience with Special Loan Products Excellent written and verbal communication skills Microsoft application proficiency Strong commitment to excellent customer service It is critical that you have an understanding of the following: Requirements under the Equal Credit Opportunity Act (ECOA) specifically: notifications of action taken, ECOA notice, and statement of specific reasons, notice of incomplete applications, and specific rules concerning use of information. Requirements under the Truth and Lending Act (TILA) specifically: rate adjustments with corresponding change in payment, and initial rate adjustments. Requirements under the Servicemembers Civil Relief Act (SCRA) specifically, maximum rate of interest on debts incurred before military service and mortgages and trust deeds