Provides excellent service to members in a safe, enjoyable, and positive environment that promotes member wellness, engagement and healthy living in accordance with YMCA policies and procedures. Essential Functions: Promotes and incorporates the YMCA five core values and character development model in to all program activities. Assists Healthy Living Director with administrative duties such as scheduling, training and communicating with other floor staff. Ensure compliance with Healthy Living standards and policies. Assist members on the wellness floor and uphold safety standards. Monitors the wellness floor to ensure proper and safe use of the equipment. Responds to and reports accidents and incidents. Monitors the condition of the exercise equipment and reports any necessary repairs. Keeps the exercise equipment neat and orderly including cleaning the equipment. Responds to member questions or concerns. Builds effective relationships with members; helps members connect with each other and the YMCA. Promote Personal Training and other programs offered. Maintains working knowledge of wellness and trends to provide effective information and support to members. Follows YMCA policies and procedures; responds to emergency situations. Attends mandatory trainings and meetings. Reports suspicious and inappropriate behaviors and policy violations. Follows mandated abuse and incident reporting requirements. Meets timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets. Other duties as assigned by supervisor.