Who is Trace 3? Trace 3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace 3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace 3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. About the Role: The Senior Network Operations Center (NOC) Engineer I serves as a senior member of the Tier 1 engineering team, responsible for advanced alert validation, intermediate troubleshooting, and driving resolution of recurring issues within on-premises and cloud environments. This role provides mentorship to Engineer I peers, contributes to runbook improvements, and ensures quality in escalations to higher tiers. The Senior Engineer I plays a key role in reducing mean time to resolution (MTTR) and improving operational efficiency across client environments. What You’ll Do: Monitor servers, networks, and cloud environments for performance issues, outages, and alerts. Perform intermediate troubleshooting, including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation. Execute recurring maintenance and health check procedures as defined in operational runbooks. Maintain and update documentation for tools, systems, and incident response processes. Assist with coordination during incidents, communicating clearly with stakeholders, and providing status updates. Identify patterns in recurring issues and propose operational or alerting improvements. Take ownership of recurring Tier 1 issues and provide feedback to engineering leadership on patterns and potential automation opportunities. Contribute to the refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers. Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation. Qualifications & Interests: Minimum 2 years of IT support or NOC experience with proven ability to resolve issues without escalation. Proficiency in Windows administration (user management, service troubleshooting, log review). Practical networking knowledge, including DNS, DHCP, routing, VP - Ns, and firewall rule analysis. Working knowledge of infrastructure monitoring tools (e.g., LogicMonitor, SolarWinds, Auvik) Hands-on experience with cloud platforms (Azure, AWS) at the administrative level preferred. Experience with scripting languages (PowerShell, Bash, or Python) to automate repetitive tasks. Comfortable using command-line interfaces and performing basic diagnostics. Strong understanding of ticketing systems, lifecycle management, and escalation protocols. Basic knowledge of ITIL practices related to incident, service request, and change management. Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers. Experience working in a 24/7 operations or shift-based environment. Education/ Certifications Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience). Industry certifications such as Comp. TIA A , Cisco Certified Support Technician (CCST), or Microsoft Fundamentals. Certifications such as Comp. TIA Network , Cisco CCNA, Microsoft Azure Administrator, or equivalent are strongly preferred. ITIL Foundations certification or equivalent service management training preferred. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range$27 - $30 USD