Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. DUTIES AND RESPONSIBILITIES - Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable - Hire, train, and develop associates to meet department needs - Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports - Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture - Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs - Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers - Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet orexceed customers' expectations - Control store expenses through proper ordering, care for supplies and equipment - Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications - Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained - Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times - Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes - Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions - Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses - Ensure proper control of all store funds and company assets - Observe and correct all unsafe conditions that could cause associate or customer accidents - Record and report all associate and customer accidents in accordance with established Food Lion procedures - Ensures compliance with local, state and federal regulations - Adheres to all company guidelines, policies and standard practices - Maintains security standards - Successfully complete Computer Based Training (CBT) and Training guide - Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales - Performs all other duties as assigned. QUALIFICATIONS - A high school graduate or equivalent preferred - Ability to lead and manage a team - Strong understanding of store operations and merchandising techniques preferred - Excellent interpersonal, organizational, communication and customer service skills - Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances - Ability and willingness to learn multiple tasks and technical requirements of the job - Ability to use technical information to solve problems - Must meet minimum age requirements to perform specific job functions - Must be able to meet the