Ensures that all audio visual requirements requested by clients are met and will be able to interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs. Essential Duties and Responsibilities: Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact. Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action. Provides technical assistance for all meetings and customers that require tech services for their events. Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations. Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database. Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio. Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation. Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements. Educates the staff and customers on the basics of all AV equipment in the facility. Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms. Communicates with co-workers and service partners to ensure updated information is shared. Assists with conference room set-ups, break downs and any other areas where assistance is needed. Keeps the A/ V storerooms organized and well managed. Performs other duties as assigned. Qualifications: Minimum of one year of experience supporting audio visual for events. Proficient computer skills and knowledge of office technology/equipment. Excellent written and verbal communication skills. Associates at Eurest are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/ AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Wage. Transparency. Eurest.pdf