The Group X Coach creates an inviting, inspiring and motivating group exercise experience through delivering pre-choreographed or freestyle group exercise programs to members and guests. ESSENTIAL DUTIES & RESPONSIBILITIES - Class Instruction - Coach pre-choreographed or freestyle group sessions and classes to a wide variety of members at varying fitness levels in person or via virtual technology. - Present group sessions and classes in a way that makes members feel welcomed, encouraged and challenged. - Ensure group sessions and classes are delivered with high quality and safe for all fitness levels by educating members on safe techniques and guidelines. - Increase member attendance through strong teaching skills and ability to connect with and motivate others. - Must maintain an average of Coaching at least 2 classes per week Customer Service - Deliver exceptional customer services for members and guests through positive interactions before and after group session or class. - Handle member concerns or direct to appropriate club management. - Report broken equipment and maintenance needs to club management. - Recruits new members to join classes. - Start and finish group session and class on time as scheduled. - Deliver on the Service Promise of Clean, Friendly and Well Maintained Club by organizing equipment and assisting with maintaining a clean and organized club. Administrative - Find appropriate substitutes for group session or class coverage by following company policy and guidelines. - Maintain a strong social media presence to attract new participants to class, special events, etc. - Attend staff meetings on occasion as required. ORGANIZATION RELATIONSHIPS - This position reports to the General Manager and interacts with all club staff, members and guests. QUALIFICATIONS Knowledge, Skills & Abilities - Knowledge of safe exercise techniques and principles. - Strong communication skills and ability to connect with a wide variety of people. - Enthusiastic and energetic approach to creating a community feel within a group session or class. - Passion for fitness and helping others achieve health and wellness goals. Minimum Educational Level/ Certifications - Current approved group exercise primary certification for taught format. - High School Diploma or GED equivalent. Minimum Work Experience and Qualifications - Previous group exercise instruction experience is preferred.